Stelrad celebrates the Importance of World Class Customer Care

Trade products

Elite Elite K3 Compact 200 Compact Compact K3 Compact Vertex 1200 Compact Vertex Compact with Style Horizontal Coloured Compact with Style Lo-Line White Compact with Style Vertical Compact with Style K3 Planar Horizontal Coloured Planar K3 Planar Vertical Coloured Concord Lo-Line Coloured Concord Plane Concord Slimline Coloured Concord Vertical Coloured Classic Column Horizontal Coloured Classic Column Vertical Coloured DeLonghi Multicolumn Vertical DeLonghi Multicolumn Horizontal Stelrad Artisan Cast Iron Column Stelrad Foundry Cast Iron Column Stelrad Hattersley Cast Iron Column Swing Heavy Duty Deco Heavy Duty Planar Compact Xtra Protection LST i Plus LST i Plus Deco LST i Plus Xtra Protection LST Plus Vertical LST Standard LST Standard Deco Vita Column Concept Vita Column Horizontal White Vita Column Vertical White Vita Column Vertical Concept Vita Compact Vita Compact K3 Vita Compact Vertical Vita Concord Plane White Vita Concord Slimline Vita Concord Slimline Concept Vita Concord Vertical Vita Concord Vertical Concept Vita Deco Vita Deco Concept Vita Deco Vertical Vita Deco Vertical Concept Vita Plan Vita Plan Concept Vita Plan Vertical Vita Plan Vertical Concept Vita Silhouette Vita Silhouette Concept Vita Ultra Softline Column Concept Softline Column Horizontal White Softline Column Vertical White Softline Column Vertical Concept Softline Compact Softline Compact K3 Softline Compact Vertical Softline Concord Plane Softline Concord Slimline Coloured Softline Concord Slimline Concept Softline Concord Vertical Coloured Softline Concord Vertical Concept Softline Deco Softline Deco Concept Softline Deco Vertical Softline Deco Vertical Concept Softline Plan Softline Plan Concept Softline Plan Vertical Softline Plan Vertical Concept Softline Silhouette Softline Silhouette Concept Stainless Steel Towel Rail Vertical Ultra Caliente Rail Classic Towel Rail Coloured Como Concord Chrome Vertical Concord Rail Concord Side Chrome Concord Side Concept Lecco Radiator

Steel Panel

Green Compact Elite Elite K3 Compact 200 Compact Compact K3 Compact Vertex 1200 Compact Vertex

Designer

Compact with Style Horizontal Coloured Compact with Style Lo-Line White Compact with Style Vertical Compact with Style K3 Planar Horizontal Coloured Planar Vertical Coloured Planar K3 Concord Lo-Line Coloured Concord Vertical Coloured Concord Slimline Coloured Classic Column Horizontal Coloured Classic Column Vertical Coloured Swing

Heated Towel Rails

Classic Towel Rail Coloured Stainless Steel Towel Rail Caliente Rail Concord Rail Como Concord Side Concept Concord Side Chrome Vertical Ultra Lecco Radiator

Tubed

Concord Lo-Line Coloured Concord Slimline Coloured Concord Vertical Coloured

Column

DeLonghi Multicolumn Horizontal DeLonghi Multicolumn Vertical Stelrad Artisan Cast Iron Column Stelrad Foundry Cast Iron Column Stelrad Hattersley Cast Iron Column Classic Column Horizontal Coloured Classic Column Vertical Coloured Softline Column Concept Softline Column Horizontal White Softline Column Vertical White Softline Column Vertical Concept Vita Column Concept Vita Column Horizontal White Vita Column Vertical White Vita Column Vertical Concept

Cast Iron

Stelrad Artisan Cast Iron Column Stelrad Foundry Cast Iron Column Stelrad Hattersley Cast Iron Column

LST

LST Standard LST Standard Deco LST Plus Vertical LST i Plus LST i Plus Deco LST i Plus Xtra Protection

Special Application

Heavy Duty Planar Heavy Duty Deco Compact Xtra Protection

Vertical

Caliente Rail Classic Column Vertical Coloured Compact Vertex Compact with Style Vertical Concord Chrome Vertical Concord Slimline Coloured Concord Vertical Coloured LST Plus Vertical Planar Vertical Coloured Softline Column Vertical White Softline Column Vertical Concept Softline Compact Vertical Softline Concord Vertical Coloured Softline Concord Vertical Concept Softline Deco Vertical Softline Plan Vertical Softline Plan Vertical Concept Swing Vita Column Vertical White Vita Column Vertical Concept Vita Compact 1200 Vita Compact Vertical Vita Concord Vertical Vita Concord Vertical Concept Vita Deco Vertical Vita Deco Vertical Concept Vita Plan Vertical Vita Plan Vertical Concept

Vita Series

Vita Column Concept Vita Column Horizontal White Vita Column Vertical White Vita Column Vertical Concept Vita Compact Vita Compact K3 Vita Compact Vertical Vita Concord Plane White Vita Concord Slimline Vita Concord Slimline Concept Vita Concord Vertical Vita Concord Vertical Concept Vita Deco Vita Deco Concept Vita Deco Vertical Vita Deco Vertical Concept Vita Plan Vita Plan Concept Vita Plan Vertical Vita Plan Vertical Concept Vita Silhouette Vita Silhouette Concept Vita Ultra

Softline Series

Softline Column Concept Softline Column Horizontal White Softline Column Vertical White Softline Column Vertical Concept Softline Compact Softline Compact K3 Softline Compact 1200 Softline Compact Vertical Softline Concord Plane Softline Concord Slimline Coloured Softline Concord Slimline Concept Softline Concord Vertical Coloured Softline Deco Vertical Softline Concord Vertical Concept Softline Deco Softline Deco Concept Softline Deco Vertical Concept Softline Plan Softline Plan Concept Softline Plan Vertical Softline Plan Vertical Concept Softline Silhouette Softline Silhouette Concept

Hudevad

Hudevad P5 Horizontal Hudevad P5 Vertical

Stelrad celebrates the importance of World Class Customer Care

Stelrad Radiators will be celebrating National Customer Service Week from Monday 7^th to Friday 11th October. National Customer Service Week is a week-long opportunity to raise awareness of customer service and the vital role it plays in successful business practice and the growth of the UK economy.

Customer service continues to be vitally important to Stelrad Radiators as a business as it seeks to continue to offer high levels of customer support to all its target audiences.

Stelrad is proud to have been awarded the ServiceMark and to maintain its membership of the Institute of Customer Service (ICS). ServiceMark is a national standard recognising an organisation’s achievement in customer service and its commitment to upholding those standards. ServiceMark is awarded based on customer satisfaction feedback and an assessment of employee engagement with the organisation’s customer service strategy.

Overall Stelrad’s Business Benchmarking customer service index stands at 90.5%. To put that in context the average all UK sector average is 78.4% and the average for the area Stelrad fits into – retail (non-food) – is 81.9% – so the company is setting high standards by this method of measurement.

The survey highlights that Stelrad customers are most satisfied with the reputation of the organisation, with the competence of its staff and the helpfulness of the team. The kinds of words they use to describe Stelrad as a business include ‘satisfied’, ‘happy’, ‘informed’, ‘professional’ and ‘friendly’.

Stelrad’s Customer Service Manager, Tracey Wadkin says excellent customer service continues to be the number one priority of the business: “When we first achieved the ServiceMark back in 2019 we recognised there were areas of our performance that needed attention, and the latest figures highlight that we have made significant progress. It goes without saying that we cannot rest on our laurels, and we must maintain the standards we have set and improve still further to be able to claim world standard customer service, but we can be very pleased in general with the progress we have made and the reputation we have built in a relatively short period. I’d like to thank all the members of the Stelrad team that have embraced this drive for excellence in the customer service environment.

“We’re looking forward to celebrating National Customer Service week in 2024 and to further improving our standing in the months ahead.”

For more information on National Customer Service Week go to www.instituteofcustomerservice.com/ncsw where you can sign up for the NCSW Newsletter and find out more about the themes for the week.